Every piece leaves our hands with love — and if something ever goes wrong on the journey to yours, we will make it right.
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Free shipping on every order — no minimum, no COD charges, no conditions. Always.
At The Unkommon Brand, every order is packed with the same care we put into making it — bubble-wrapped, boxed, and sent on its way with the intention that it reaches you just as beautiful as it left us. Here is everything you need to know about how we ship, and what we do when things don’t go as planned.
Getting It To You
Shipping Policy
FreeShipping — AlwaysNo minimum order. No COD charges. No conditions. Ever.
1–2Business Days DispatchTracking details sent to your email once shipped.
4–7Business Days DeliveryAcross India. Remote locations may take a little longer.
Please Note
We are not responsible for delays caused by courier partners or circumstances beyond our control. However, we are always here to help you track your order and sort things out. If something feels off, just reach out — we will follow up with the courier on your behalf.
When Things Go Wrong
Return & Replacement Policy
We inspect every piece before it leaves us. But if your order arrives damaged, defective, or incorrect — we take full responsibility and we will make it right. No runarounds. No excuses.
How It Works
Raising a Claim — Step by Step
01
Record Before You Open
The moment your parcel arrives, please record a short unboxing video — from opening the outer packaging all the way through to revealing the product. This is the single most important step. Courier partners require video proof to accept any transit damage claim, and without it, we are unfortunately unable to raise a claim on your behalf. We’d hate to leave you without a resolution — this one step protects you completely.
02
Reach Out Within 2 Days
Contact us at hello@unkommon.in or WhatsApp us within 2 days of delivery with your order ID, unboxing video, and clear photos of the issue. We understand this feels quick — but courier partners do not accept damage claims raised after this window, and we want to be able to fight your case for you.
03
We Review Within 48 Hours
Once we receive your claim, our team will review it within 48 hours and confirm next steps. We will arrange a free reverse pickup from your doorstep. If pickup service is not available at your pin code, we will guide you through the next steps personally.
04
Replacement or Full Refund
After receiving and inspecting the returned product, we will dispatch your replacement within 7–8 business days. If the same product is not available, a full refund will be credited to your original payment method within 7 business days.
05
COD Orders — Refunds
For Cash on Delivery orders, refunds will be processed as a bank transfer to your provided account details within 7 business days of the approved claim.
Made Only For You
Customised Orders
Our Promise to You
Every customised piece is made exclusively for you — crafted only after your confirmation and personalised in a way that cannot be recreated for anyone else. Because of this, customised orders cannot be returned or exchanged for change of mind.
However, if your customised order arrives damaged or defective, that is not your fault — and we will absolutely make it right. The same return and replacement process applies in full: reach out within 2 days of delivery with your unboxing video and photos, and we promise to take care of you. Your piece was made with love, and we take that responsibility deeply seriously.
Changed Your Mind?
Order Cancellations
Cancellation Window
Orders can be cancelled within 12 hours of placing them, provided they have not yet been dispatched. Write to us at hello@unkommon.in with your order ID and we will take care of it. Once an order has been dispatched, cancellations cannot be accepted.
For prepaid orders, the full refund will be processed within 5–7 business days of the cancellation confirmation.
A Note on Handcrafted Products
Each piece from The Unkommon Brand is handmade by skilled artisans. Slight variations in colour, texture, or finish are a natural part of the handcrafting process — they are what make your piece truly one of a kind. These are not defects. They are the mark of a human hand, and the soul of what we do.
During festive seasons and peak sale periods, dispatch and delivery may take a little longer than usual. Our courier partners experience significantly higher volumes during these times, which can extend timelines beyond our control.
We appreciate your patience and promise it will always be worth the wait. We strongly recommend placing your orders well in advance during the seasons below.
Durga PujaDiwaliNavratriChristmasNew YearWedding SeasonOct – Feb
Questions Answered
Frequently Asked Questions
Orders are dispatched within 1–2 business days. Delivery usually takes 4–7 business days depending on your location. You will receive tracking details via email once your order ships. During festive seasons, please allow a few extra days.
Shipping is completely free — on every order, every time. No minimum order value, no COD charges, no conditions. Always.
We are so sorry this happened. Please reach out to us at hello@unkommon.in or WhatsApp us within 2 days of delivery with your unboxing video and photos of the damage. We will take it from there and make sure you are taken care of.
Courier partners require video proof to accept any transit damage claims — it is the only way we can raise a claim on your behalf and ensure you receive a replacement or refund. Please always record before you open your parcel. It takes just a moment, and it protects you completely.
Absolutely. Damage in transit is not your fault, and we will never hold that against you. The same return and replacement process applies in full — reach out within 2 days of delivery with your unboxing video and photos, and we will arrange a replacement or refund just like any other order.
Since your piece was made exclusively for you — crafted only after your confirmation — we are unable to accept returns for change of mind. But if there is any issue with quality or it arrives damaged, we are always here for you and will find a way to make it right.
Email us at hello@unkommon.in with your order ID within 12 hours of placing the order. If it has not been dispatched, we will cancel it and refund you in full within 5–7 business days.
You will receive tracking details via email once your order is dispatched. You can also reach out to us at any time for an update — we are happy to check for you.
Please first check with neighbours or your building reception. If it is still not found, reach out to us within 2 days of the delivery update and we will investigate with the courier on your behalf.
We would love to hear from you. Drop us a line at hello@unkommon.in or WhatsApp us — we are always happy to help.
Every piece we send out carries a little piece of our heart. We are not a warehouse — we are a brand built on craft, care, and honest conversation. If something ever goes wrong, we will always find a way to make it right for you.
