Thank you for choosing The Unkommon Brand for your handmade and handicraft product purchases. We are committed to ensuring your satisfaction with our products and services. This Return, Refund, and Replacement Policy outlines the procedures for returning, refunding, or replacing products purchased from our website [https://unkommon.in]. Please review this policy carefully before making a purchase.
1. Return, Refund, and Replacement Period
1.1 You have a period of 3 days from the date of delivery to initiate a return, request a refund, or request a replacement for your purchase.
2. Eligibility for Return, Refund, or Replacement
2.1 To be eligible for a return, refund, or replacement, the product must be unused, in its original condition, and in its original packaging.
2.2 Customized or personalized products are exempt from being returned, refunded, or replaced unless they are found to be defective or damaged upon receipt.
2.3 In the case of damaged or defective products, please provide photographic evidence of the issue when initiating your return, refund, or replacement request.
3. Initiating a Return, Refund, or Replacement
3.1 To initiate a return, refund, or replacement, please contact our customer service team at hello[at]unkommon.in within the specified 3-day period.
3.2 Our customer service team will guide you through the return process and provide you with the necessary instructions and a return authorization if applicable.
4. Return Shipping and Packaging
4.1 If your return, refund, or replacement request is approved, you will be responsible for shipping the product back to us in its original packaging.
4.2 Please ensure that the product is securely packaged to prevent damage during transit.
5. Inspection and Approval
5.1 Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund or replacement.
5.2 If the product is found to be in its original condition and meets the eligibility criteria, we will proceed with processing your refund or replacement.
6. Refund Process
6.1 Approved refunds will be processed within 7 business days using the original payment method used for the purchase.
6.2 Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
7. Replacement Process
7.1 Approved replacement requests will be processed as soon as possible, subject to product availability. If the same or a similar product is not available for replacement, we will promptly refund the purchase amount to you.
8. Contact Us
8.1 If you have any questions or concerns about our Return, Refund, and Replacement Policy, please contact us at hello[at]unkommon.in
By making a purchase on our website, you acknowledge that you have read and understood our Return, Refund, and Replacement Policy and agree to its terms and conditions.
FAQ
When will my order arrive?
Our ready-made orders dispatch time is usually 1-2 days. Tracking details will be sent to the customer post-dispatch of the order. The delivery time can take 3-7 days, depending on your location in the country. Most orders are delivered within 4-5 working days.
What are your shipping charges?
We provide free shipping on all orders. No minimum order value. No extra charges for COD payment. In short, no terms and conditions apply.
My order has arrived damaged. What to do?
We double-check the products before packing. We bubble wrap the product from all sides and after packing, we put the product in a container box to avoid any kind of damage. We pack the products very carefully so that the products do not get damaged while shipping. But in case of a very rare instance of items getting damaged in transit, please send us damaged product images/videos at hello[at]unkommon.in within 3 days of delivery. We will help you resolve any issues as quickly as possible by replacing the item.
We will ensure that a brand new replacement is issued to you at no additional cost. In case we cannot provide you with an alternate replacement, we will provide you with a refund of the order value. Please make sure that the original product packing are intact when you send us the product.
I don’t like the product as much OR I have changed my mind OR I don’t want to keep the product. What to do?
If unfortunately, you decide to not keep the product, please inform us via mail at hello[at]unkommon.in within 3 days of delivery and we will initiate the return process.
Once we receive the product, we would inspect it and issue you a coupon code of the same product value within 7 days of receiving your return. You can shop for that amount anytime in the future.
How do I cancel my order?
If unfortunately, you have to cancel an order, please do so within 12 hours of placing the order by mailing us at hello[at]unkommon.in, mentioning your order ID.
– If we receive your cancellation request before we have dispatched your order, we will refund the entire amount within 7 working days of the date of cancellation, for prepaid/online payment orders.
– If we receive your cancellation request AFTER your order has been dispatched, cancellations will not be accepted.
