Welcome to The Unkommon Brand’s FAQ page! Here, we’ve compiled answers to some common questions you might have about our handmade and handicraft products. If you don’t find the information you’re looking for, please don’t hesitate to contact our customer service team at hello[at]unkommon.in for further assistance.
1. What is The Unkommon Brand?
The Unkommon Brand is an online platform dedicated to showcasing and offering a diverse collection of unique handmade and handicraft products. Our artisans create one-of-a-kind items with exceptional craftsmanship and creativity.
2. How do I place an order?
Placing an order is easy! Simply browse our website [https://unkommon.in], select the products you love, and add them to your cart. Follow the checkout process to provide your shipping information and payment details. Once your order is confirmed, you’ll receive an email confirmation.
3. What payment methods do you accept?
We accept UPI, Netbanking, and major credit and debit cards, including Visa, Mastercard, and American Express. You can also choose cash on Delivery(COD).
4. How long does shipping take?
Shipping times vary depending on your location and the product you’ve ordered. Generally, please allow [1-2] business days for processing and an additional [5-6] business days for standard shipping within India].
5. What is your return policy?
We offer a 3-day return, refund, and replacement policy for eligible products. Please refer to our Return, Refund, and Replacement Policy page for detailed information on how to initiate a return or request a refund or replacement.
6. Can I customize or personalize a product?
Many of our products can be customized or personalized. You can drop us an email at hello[at]unkommon.in for customization requirements. Keep in mind that personalized products may have different return and refund policies.
7. How do I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email. This email will include information about how to track your package’s progress.
8. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 3 days of receiving your order. We’ll guide you through the process of returning the item and arranging for a replacement or refund.
9. How can I stay updated on new products and promotions?
You can subscribe to our newsletter on our website to receive updates on new arrivals, special promotions, and exclusive offers. You can also follow us on our social media channels [provide links] for regular updates.
If you have any other questions or need assistance, please don’t hesitate to reach out to our customer service team at hello[at]unkommon.in]. We’re here to help and ensure your shopping experience with The Unkommon Brand is exceptional!
